Mkbet FAQ — Frequently Asked Questions with Detailed Answers

KYC (Know Your Customer) verification is mandatory on mkbet for security purposes. You must complete verification before making large withdrawals (generally above ৳10,000).

Required Documents:

• National ID Card (NID): Clear photos of both the front and back — the quickest and most readily accepted option.
• Passport: No NID? Provide a photo of your passport's information page instead.
• Driving License: Accepted as an alternative form of ID.
• Selfie: A selfie photo holding your ID document.

How to Deposit: Go to Profile → Verification → Upload Documents. Photos must be clear and complete — blurry or cropped images will be rejected. Verification is usually completed within 12–24 hours, and a confirmation email will be sent.

If you have a balance in your mkbet account, you can watch live streaming of selected matches. Most major cricket, football, and tennis matches are covered.

How to View:

• Log in and go to the "Sports Events" or "Betting" menu.
• Next to Live Matches ▶ Live Click the icon when you see it.
• Streaming will begin, with real-time odds updating alongside it.

Real-Time Scores: Even without streaming, every live match page shows a ball-by-ball scorecard. On a weak connection, switch to scorecard mode — it uses far less data.

A minimum balance of ৳100 is required in your account to access the live streaming feature.

Mkbet bonuses generally come with 15x to 20x Rollover Terms apply — this means you must wager an amount equal to the bonus multiplied by a set number before you can withdraw.

Example: You received a ৳500 bonus and the wagering requirement is 15x. The total amount you need to bet before withdrawing is: ৳500 × 15 = ৳7,500।

Important:

• Only certain games or betting markets may count toward the rollover — always read the offer's terms and conditions.
• Some bonuses require a minimum odds condition (e.g., odds of 1.60 or higher).
• Track your active bonus progress under Profile → Bonus History.
• The rollover deadline is typically 7–30 days.

To Check the Terms of a Specific Offer Bonus Page Check it out or ask support.

Deposits to mkbet from Mobile Pay, Nagad, or Rocket typically Within 1–5 minutes It will be credited to your account. During peak hours (8–11 PM), it may take up to 15 minutes.

The correct way to make a deposit:

• Log in to your mkbet account and go to the "Deposit" button.
• Select your payment method and send money to the number displayed.
• Make sure to enter the Transaction ID (TrxID) correctly in the form.

If the funds haven't arrived after 20 minutes:

• Note down the TrxID and amount from your Mobile Pay/Nagad message.
• Share your TrxID, amount, and payment method with our live chat agent.
• Support typically adds the funds manually within 10–30 minutes.

Sending funds to the wrong number can cause issues — always use the number shown in mkbet's payment form.

The most common reasons the mkbet app won't open or keeps crashing are an outdated version or a cache issue. Follow the steps below:

Quick Fix:

• Force Close the App: Press the Home button → Recent