Mkbet Privacy Policy — Our Commitment to Protecting Your Information

When you use mkbet (mkbet.biz), you share certain information with us. You have the right to know how that information is handled — and that is exactly what this Privacy Policy is here to explain.

By using mkbet, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree, please discontinue use of our platform and contact support.

Mkbet has prepared this policy with Bangladeshi users in mind, so every point is easy to understand. If anything is unclear, don't hesitate to reach out to support.

Mkbet collects two types of information — what you provide directly, and what is gathered automatically as you use the platform.

Information you provide at registration is collected, along with certain technical data that is automatically gathered while you use the platform.

Mkbet uses your information for specific, legitimate purposes. There is a clear reason behind every use.

• Account Management: To create, verify, and maintain your account.
• Payment Processing: To process deposits, send withdrawals, and verify transactions.
• Ensuring Security: To prevent fraud, money laundering, and unauthorized access.
• Customer Support: To respond to your queries and resolve any issues.
• Personalised Experience: To show you bonuses and offers tailored to your preferences.
• Legal Obligations: To comply with applicable laws and regulatory authority directives.
• Platform Improvement: To analyse user experience and improve our services.

Mkbet does not retain data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration the account remains active, and for a minimum of 5 years after closure (for legal reasons).
• Transaction Records: Up to 7 years in accordance with financial regulations.
• Cookies & Session Data: Deleted when the session ends, or after a maximum of 1 year.
• Betting History: Fully retained for the duration of your active account.
• Identity Verification Documents: Retained securely for up to 5 years after verification.

Unless there is a legal obligation to retain it, mkbet will delete your personal data within the designated timeframe upon your request.

Mkbet may share information with third parties in specific and limited circumstances. In each case, there is a valid reason, and only the minimum necessary data is shared.

• Payment Gateway: Shared with providers such as bKash, Nagad, Rocket, and others solely to process transactions.
• Identity Verification Services: Trusted third parties may be used as part of the KYC (Know Your Customer) process.
• Law Enforcement Agencies: Where required by a court order or government directive as a legal obligation.
• Technology Service Providers: For servers, analytics, and security tools — all bound by strict confidentiality agreements with mkbet.

The mkbet website uses various types of cookies. Cookies are small data files stored in your browser that help improve your browsing experience.

• Essential Cookies: Maintaining login sessions and security verification — the site cannot function properly without these.
• Performance Cookies: Tracking which pages are most visited and measuring load times — helps improve the platform.
• Functional Cookies: Remembers your language preference and interface settings.
• Analytics Cookies: For analysing user behaviour — all data is stored anonymously.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working correctly.

Mkbet treats payment information as the most sensitive data and has dedicated security measures in place to protect it.

• Payment data is stored on a fully separate, secured server.
• Card numbers and full mobile banking PINs are never stored on mkbet's servers.
• All transactions are processed in accordance with PCI DSS standards.
• Unusual transactions are detected and blocked in real time.
• Additional identity verification may be required before large withdrawals.

Mkbet believes you should have full control over your own data. That's why we uphold the following rights.

To exercise any of your rights support@mkbet.biz. We will endeavour to respond within 30 business days.

Mkbet is strictly not for users under 18. We do not knowingly collect any information from minors.

Age verification is mandatory at registration, and additional documents may be requested if there is any doubt.

For any questions, complaints, or requests regarding this Privacy Policy, please reach out to us directly. We take all privacy concerns seriously.

• Email: support@mkbet.biz (Subject: Privacy Inquiry)
• Live Chat: Available 24/7 on the website
• Response Time: Usually within 48 hours

Any changes to the Privacy Policy will be reflected in the "Last Updated" date at the top of the page. We recommend checking this page periodically.